¶ Loquace Web App
Loquace Web App is the Loquace User dashboard
Main features are:
- Contacts management
- Devices management
- WebRTC Sip Voip audio/video softphone
- Click to call
- Call flow management
- Call history
- Voice mail management
- Fax server management
- Presence management
- Xmpp Chat and Group Chat features
- Videoconference management
Loquace Web App is fully compliant with Explorer, Firefox and Microsoft Edge browser
¶ User login
Open the web browser
Type into URL bar the PBX name or IP address (example: https://mycompany.loquacecloud.net)
Enter your credentials:
- username
- password
Click Login button to log in
1 - Login username
2 - Password username
3 - Remember login credential
4 - Recovery password pocedure
5 - Login button
¶ Main window
1 - Menu bar resize
2 - Search contact
3 - Incoming and Web call multi device management
4 - Dial pad
5 - Notification
6 - User avatar and presence state
7 - Menu bar
¶ Incoming and Web Call Multi Device Management
Loquace implements multi device feature.
Each extension (internal number) can be associated to more than one device.
In particular an extention can be associated to:
- Mobile device, i.e. Android or IOS Loquace mobile app
- Browser device, i.e. WebRTC video/audio phone embedded into Loquace Web app
- Phone device, i.e. Ip Phone or a standard softphone
Loquace user can select which device or devices are enabled to receive calls or to manage “click and dial” Web call
1 - Select which device or devices are enabled to receive calls
2 - Select which device or devices are enabled to magage to magage “click and dial” Web call
3 - Store the information and close the window
1 - Display the Loquace mobile status: IN (tha app in enabled to receive incoming calls) WEB (the app is enableb for “click and dial” Web call) IN-WEB (tha app in enabled to receive incoming calls and enabled for “click and dial” Web call)
2 - Display the Browser device status: IN (tha app in enabled to receive incoming calls) WEB (the app is enableb for “click and dial” Web call) IN-WEB (tha app in enabled to receive incoming calls and enabled for “click and dial” Web call)
3 - Display the Phone device status: IN (tha app in enabled to receive incoming calls) WEB (the app is enableb for “click and dial” Web call) IN-WEB (tha app in enabled to receive incoming calls and enabled for “click and dial” Web call)
¶ Menu bar
1 - User first name and last name
2 - Presence state
3 - Avatar and presence state
4 - Contacts
5 - Call history
6 - Voicemail
7 - Registered calls
8 - Faxserver
9 - Chat
10 - Meeting
11 - Settings bar
12 - About loquace
13 - Logout button
¶ User presence setting
1 - User avatar and user presence status(colored circle)
2 - Online (Active) status toggle setting - Green. Other users can see if the user is connected by Web (green colour, or is not connected (grey colour)
3 - Absent status toggle setting - Orange. Permanent status, other users see this status both the user in connected by Web App or not
4 - Offline (Hidden) status toggle setting - Grey. Permanent status, other users see this status both the user in connected by Web App or not
5 - Busy status toggle setting - Red. Permanent status, other users see this status both the user in connected by Web App or not
6 - Staus message to dispaly
¶ Click to Call
User can start a call in every moment by the Contact Card sections or utilizing Dial pad
1 - Click to call user extention
2 - Click to open a chat session with this user
3 - Click to call user mobile phone number
4 - Click to call user home phone number
¶ Call Flow Management
Regardless calls are made by Mobile, Browser or Phone device, the user can utilize Call Flow management panel to manage current and queued calls.
1 - Caller/Called Photo, Name, Number and call duration
2 - Mute/Unmute and Start/Stop video (to be used if the call is performed by WebRTC device)
3 - Hungup
4 - Hold/Unhold
5 - Attendant Transfer
6 -Blind transfer
7 - Divert to voicemail
8 - Start/Stop call record
9 - Conference Call
10 - Calls in the queue
11 - Swap command: the queued call and the current call are swapped
12 - Attendant Transfer command (applied to the queued call)
13 - Blind transfer command (applied to the queued call)
14 - Divert to voicemail command (applied to the queued call)
15 - Hungup
16 - Windows Magamemet command
¶ Dial pad
Use Dial Pad to compose a phone number to start a web call or to send DTMF during a Wetbrtc call
¶ Notification
Notification alerts user about new voice mail messages and missed calls
¶ User Presence and Phone Presence
1 - User presence
2 - Phone presence
¶ User Presence
Display user contact presence:
- Green. That user setted his user presence as “On line” and he is connected by the Web App
- Grey. That user setted his user presence as “On line” and he is not connected by the Web App or setted his presence as “Off line”
- Orange. That user setted his user presence as “Absent”
- Red. That user setted his user presence as “Busy”
¶ Phone Presence
Display phone contact status:
- Green. That user has at least one phone terminal enabled to receive calls and if the terminal enabled are IpPhone and/or WebRTC these have Sip active registration
- Grey. That user has no phone terminal enabled to receive calls or the terminal enabled to receive calls are IpPhone and/or WebRTC and these have no Sip active registration
- Orange. The phone terminal of that user is “ringing”
- Red. The phone terminal of that user is “in calling”
¶ Contact Card
1 - Click to open user contact details
2 - Click to call user extention
3- Click to open a chat session with this user
4 - Click to call user mobile phone number
5 - Click to call user home phone number
6 - Click to upload user avatar image
¶ Contacts
1 - “ALL” tab: it displays all contacts (public address book, private address block and Loquace user address book)
2 -“USER” tab: it displays only Loquace user address book
3 - “FAVORITES” tab: put into this contacts list favorite contacts
4 - Custom contacts list created by the user
5 - Add a new contact list
6 - Add a new contact
7 - User presence
8 - Phone presence
¶ Add a Contact List
1 - Click to open the windows to add a new contact list
2 - The name of the new contact list
3 - Link this new list to previous created one (optional)
4 - Save the new contact list
¶ Edit a contact list
Select the contact list to edit
1 - Selet/Desselect Usert to instert/remove into/from the list
2 - Update the contact list
¶ Add a new Contact
1 - Open the window to add a new contact
2 - Insert contact main information
3 - Insert contact phones number
4 - Insert addition data
5 - Insert the new contact in a contact list
6 - Save the new contact
¶ Call History
1 - Call type and call status
2 - Account: uesr extention number
3 - Number: called or calling number
4 - Contact: called or calling contact
5 - Date: call date
6 - Length: call length
7 - Actions: see later
8 - Filter: see later
9 - Items per page
1 - Mark items as seen
2 - Clik to call
3 - Add contact
4 - Note edit
1 - Selet date interval
2 - Call type
¶ Voice Mail (answer machine)
1 - Open filter menu
2 - Filter menu
3 - Listen the message
4 - Who left the message
5 - Delete selected messages
¶ Registered Calls
1 - Open filter menu
2 - Filter menu
3 - Listen the message
4 - Who left the message
5 - Delete selected messages
¶ Faxserver
1 - Type: sent/received and connected or error
2 - Fax server extention
3 - Sent to or received from number
4 - Sent to or received from contact
5 - Sent/received date
6 - Open/download sent/received fax (pdf format)
7 - Open filter menu
8 - Open send fax page
1 - Upload fax file (pdf format)
2 - Destination Number
3 - Destination contatct (search contact)
4 - Cancel
5 - Send fax
¶ Chat
¶ User to user chat
1 - User to user chat tab
2 - Group chat tab
3 - User contact chat session
4 - Last sent/received message
5 - Date of last sent/received message
6 - Action:
- 7 - Click to call
- 8 - Open chat mesage window to send/receive text message, emoji and file
- 9 - Other actions
10 - Mesage window
¶ Group Chat
To Do
¶ Meeting (videoconference)
Browse Calendar to view, edit and create new meetings
1 - Meeting name
2 - Meeting URL
3 - Meeting date and time duration
4 - Meeting partecipants
5 - Search and add a user to the meeting
6 - Meeting howner (moderator)
7 - Meeting partecipant
8 - Remove a partecipant
9 - Send invitation
10 - Add a partecipant by his mail
11 - Return to calendar window without saving
12 - Save the meeting and send invitations
13 - Remove the meeting
¶ Settings
¶ Profile
1 - Upload/Change user photo
2 - User personal data
3 - User phone numbers
4 - Save updated data
¶ Password
1 - New password
2 - Save updated data
¶ Preferences
¶ Calls
See Incoming and Web Call Multi Device Management paragraph
¶ WebRTC
1 - Enable/Disable WebRTC softphone
2 - Audio/Video echo
3 - Select the audio device to ring and listen to the ringtone
¶ Language
1 - Select language
2 - Save updated data
¶ Extention
Forward rules for user extension
1 - Always: When enabled, all incoming calls will be forwarded to the voicemail or to a customizabile, in order and duration (seconds), sequence of recipients.
2 - If Busy: When enabled, if you are already on the phone all incoming calls will be forwarded to the voicemail or to a customizabile recipient.
3 - If Not Anwered, When enabled, all incoming calls not answered for 30 seconds will be forwarded to the voicemail or to a customizabile, in order and duration (seconds), sequence of recipients.
4 - Save updated data
¶ About
Link to Loquace man pages
¶ Logout
Logout user from Web App